Shipping & Turnaround

In November/December, as we approach the holiday season with the highest order-volume of the year, we change to a deadline system to ensure your orders are delivered by December 24th. See 2020 holiday deadlines.

Typical Turnaround Times

The majority of our products are custom and hand-made to order. This process takes time to ensure that each and every QT product meets our exacting standards.

We reserve up to 25 business days from the time we receive a paid, complete and correct order until we deliver the product to the courier for shipment. Our support staff may need to contact you regarding an issue - so please, add support@qtalbums.com to your trusted/important contacts to help avoid unnecessary delays.

Although turnaround times can vary due to seasonal fluctuations, we are able to give estimated turnaround times on the following products:

  • AriaBooks & ArtBooks – up to 25 Business Days
  • Heirloom Books – 7 to 14 Business Days
  • PrimaBook & BloomBook - up to 14 Business Days
  • Prints – 7 to 14 Business Days
  • Boxes – 7 to 14 Business Days

Rush Service

Should you require a quicker turnaround, we offer a rush service on a case-by-case basis. If available, there is a 40% surcharge for this. You should choose the expedited shipping option.

Please note the rush request in the comments when you place your order and triple-check the order details, files and shipping address, then contact support@qtalbums.com with the subject “RUSH REQUEST” to check specific availability for your target date and to get an adjusted invoice for the added service.

 

 

Shipping

Within the EU & UK
Carrier: UPS

Delivery Estimate: 2-5 Days

Cost: £9/12 (package may be left at your door without signature) or £12/€14 (with signature required)  or FREE* on orders over £/€450

*FREE shipping by UPS standard service (2-5 days). Overnight shipping is possible at additional charge (£49/€55).



Within non-EU European Countries (EEA Members, Switzerland & Norway)
Carrier: Fed-Ex

Delivery Estimate: 2-5 Days

Cost: 20 or FREE** on orders over €450

**FREE shipping by Fedex ground service (2-5 days). Overnight shipping is possible at additional charge (€45)



USA/Canada

Carrier: UPS

Delivery Estimate: 3-6 Days

Cost: €50 (signature required)

or

Carrier: USPS/UPS/FedEx

Delivery Estimate: 5-7 days via QT US Office

Cost: 35



Other Worldwide Destinations

Carrier: UPS

Delivery Estimate: 2-6 Days

Cost:  €50 (signature required)



Please note that QT Albums is not responsible for local end-destination taxes, VAT or customs charges. Please ensure you clarify these costs with your local import authority prior to ordering.